Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data on our trading psychology platform.

This Privacy Policy is effective as of January 15, 2025

Information We Collect

When you use FirstNextSmartFlow's trading psychology platform, we collect information that helps us provide you with personalized educational content and improve our services. This includes information you provide directly to us and information we collect automatically through your use of our platform.

Personal identification information including name, email address, phone number, and mailing address when you register for our programs
Educational background and trading experience details to customize your learning path
Payment information processed securely through our certified payment processors
Course progress, quiz results, and learning preferences to track your development
Communication records including emails, chat messages, and support ticket interactions
Technical information such as IP address, browser type, device information, and usage patterns
Location data based on IP address to comply with regional regulations and provide relevant content

How We Use Your Information

Your information helps us deliver educational content tailored to your learning style and trading psychology needs. We analyze your progress to suggest relevant courses and resources that align with your development goals. Additionally, we use this data to maintain platform security and improve our educational offerings.

We never sell your personal information to third parties. Your data is used exclusively to enhance your learning experience and maintain our educational platform's functionality.

Providing access to course materials, webinars, and educational resources
Sending course updates, educational newsletters, and relevant learning opportunities
Processing payments and managing your subscription or enrollment status
Analyzing learning patterns to improve course content and platform functionality
Providing technical support and responding to your inquiries
Ensuring platform security and preventing fraudulent activities
Complying with legal obligations under Philippines data protection laws

Data Protection and Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption protocols for data transmission and storage. All sensitive information is encrypted using AES-256 encryption standards.

Our servers are located in secure data centers with 24/7 monitoring, fire suppression systems, and restricted physical access. We regularly conduct security audits and penetration testing to identify and address potential vulnerabilities.

Your Rights Under Philippines Law

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have specific rights regarding your personal information. We respect these rights and provide clear procedures for exercising them.

Right to be informed about the collection and processing of your personal data
Right to access your personal information and obtain copies of data we maintain
Right to correct inaccurate or incomplete personal information
Right to erase or delete your personal data under certain circumstances
Right to restrict or object to certain processing activities
Right to data portability and to receive your data in a commonly used format
Right to file a complaint with the National Privacy Commission

To exercise any of these rights, contact our Data Protection Officer at privacy@firstnextsmartflow.com. We will respond to your request within 30 days and may require identity verification to protect your information.

Data Sharing and Third-Party Services

We work with trusted third-party service providers to deliver our educational platform and services. These partners are carefully selected and bound by strict confidentiality agreements. They only receive the minimum information necessary to perform their specific functions.

Payment processors for secure transaction handling and subscription management
Email service providers for course notifications and educational communications
Cloud storage providers for secure data backup and platform hosting
Analytics services to understand platform usage and improve user experience
Customer support tools to provide efficient assistance and track support tickets
Learning management system providers for course delivery and progress tracking

We may share aggregated, anonymized data for research and industry analysis. This data cannot be used to identify individual users and helps advance understanding of trading psychology education.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Account information is retained for the duration of your active enrollment plus three years
Course progress and learning data is maintained for seven years for educational record purposes
Payment records are kept for ten years to comply with Philippines taxation and accounting laws
Communication records are retained for five years for quality assurance and dispute resolution
Technical logs and analytics data are automatically deleted after two years
Marketing preferences and communication history are kept until you unsubscribe or delete your account

When you request account deletion, we will permanently remove your personal information within 90 days, except where legal obligations require longer retention. You will receive confirmation once the deletion process is complete.

International Data Transfers

While our primary operations are based in the Philippines, some of our service providers may process data in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data according to Philippines privacy standards.

All international data transfers are governed by data processing agreements that include standard contractual clauses approved by privacy authorities. We only work with providers who demonstrate adequate data protection measures.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience and analyze platform performance. You can control cookie settings through your browser preferences, though some features may not function properly with cookies disabled.

Essential cookies required for platform functionality and security
Performance cookies to analyze usage patterns and improve platform performance
Functional cookies to remember your preferences and customize your experience
Analytics cookies to understand how users interact with our educational content

Policy Updates and Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through email and display a prominent notice on our platform at least 30 days before the changes take effect.

Minor updates that don't materially affect your rights will be posted with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Our Data Protection Team

For privacy-related questions, requests, or concerns, reach out to our dedicated team:

Email: privacy@firstnextsmartflow.com

Phone: +63437232569

Address: 1900 E Bank Rd, Cainta, Rizal, Philippines

Data Protection Officer: Available Monday-Friday, 9:00 AM - 6:00 PM (PHT)